Refund & Cancellation Policy

Applies to BHB subscription plans (Basic, Standard, Pro), billed via Razorpay.

Subscription plans

All BHB subscription plans are prepaid for the billing cycle you select (monthly, quarterly, or yearly) and are non-refundable once the plan has been activated on your account. This includes cases where you choose to stop using the app, downgrade, or do not use the full set of features included in your plan.

Cancelling a plan

You can stop a plan from auto-renewing at any time from the Payments section of the app. Cancelling stops future billing from the next cycle onward — it does not refund the current, already-billed cycle. You will continue to have access to your plan's features until the end of the period you've already paid for.

Failed or duplicate payments

If an amount is debited from your account but your plan is not activated, or if you are charged more than once for the same billing cycle due to a technical error, contact us at innovations.psp@gmail.com with your registered email/user code and the Razorpay payment reference. We will investigate and, where a genuine failed or duplicate charge is confirmed, process a refund to your original payment method. Refunds are initiated within 7 working days of confirmation and may take 5–10 additional working days to reflect, depending on your bank or payment provider.

Contact

For any billing questions, reach us at innovations.psp@gmail.com. We respond within 24 hours on working days (Mon–Sat, 9 AM–6 PM IST).